Expert Qualifications
This expert has over 12 years of experience in call center technology. She earned her BA in psychology from San Jose State University, followed by her MA in psychology and anthropology from ITP University. Over the course of her career, she has consulted for large companies such as Johnson and Johnson, Sirius XM, Apple Computers, and Charles Schwab, specializing in virtual contact center solutions and Genesys call center technology. Her most recent role was as a virtual call center consultant at Verizon, where she oversaw the design and implementation of call center solutions.
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