I was previously the General Manager of Woodholme Country Club, a 535-family private club in Maryland. More recently, I taught hospitality management at the college level for eight years and have advised numerous hospitality clients through my consulting business. I also have background as the Assistant General Manager or General Manager of four hotels and a number of restaurants. A few additional questions come to mind. For example, was this the first time a soccer game was held on the premises? How was it planned and promoted? What precautions were in place to check the field prior to the game? Were members required to sign any sort of pre-game release? The standard of care for response would depend upon the apparent severity of the injury and the advice of those who might also be present (i.e. medical professionals who might be players or spectators). At the very least, an accident/incident report should have been filled out with assistance beyond that provided – if the injury appeared to involve only a sprain, applying ice might have been acceptable. If the injury appeared more serious, transportation to an emergency room would have been advised.
Expert Bio
This hospitality and restaurant expert has more than 20 years of experience dealing with hotel, country club, and foodservice operations, management, logistics, and safety. He earned a B.S. in Hotel Administration from Cornell University, an M.S. in Environmental Science and Hospitality Design from Cornell University, and a Ph.D. in Industrial Engineering and Operations Research from the University of Massachusetts at Amherst. He is a certified hotel administrator, a registered food sanitation instructor, and a registered responsible beverage instructor through the National Restaurant Association. He has managed numerous restaurants and hotels throughout his career, and has taught courses on restaurant and hospitality management for over a decade. Currently, he is the founder and principal of his own hospitality consulting firm.
