This case takes place in California and involves the development of a large mixed use complex in the suburbs of a large American city. The mixed use development is owned by a large development company with national operations. One of the partners in the development, a construction company, failed to complete their assignment on schedule, as they had apparently utilized the incorrect variety of rivet during construction and needed to start over entirely. This snafu forced the development company involved in the project to allocate a large sum of money in order to preserve the overall project timeline. It is alleged that the construction company failed to provide services as were agreed to in the original contract, and that they have caused damage to the development company and its reputation. A crisis management expert was retained for this issue.