Residential Mortgage Expert Opines On Loan Servicing Dispute

During the 11 years that I’ve served as an expert witness, I’ve testified over 30 times in either court, depositions, or arbitrations. For the past 6 or 7 years, 60% of my testimonies have been in the loan servicing area. I find that the three main areas of dispute in loan servicing that require expert testimony are:

1) Issues related to the Homeowners Bill of Rights (HBOR) with respect to alleged dual tracking, lack of a single point of contact (SPOC), and failure to properly reconsider a loan modification request upon a change in circumstance (California only)

2) General issues related to loan modification, but not HBOR related, such as failure to provide a modification, failure to properly consider a modification request under HAMP (Home Affordable Modification Program) or alleged excessive delay in processing or communicating with borrowers regarding attempted loan modifications

3) Wrongful foreclosure due to (1) and or (2) above, or due to misapplication of payments, etc. What could actually be labeled as a fourth area, although related to all three, would be communication issues between the borrower and servicer, what was told or not told to the borrower, what the borrower relied upon, etc.