Telecom Expert Evaluates False Claims of Cell Phone Optimization

I am a 20 year veteran of the telecom industry, having spent most of it focused as a telecom expense management consultant and expert witness. I have worked with nonprofits, mid-market businesses, large enterprises, and public sector/military organizations to source, negotiate, write and enforce hundreds of contracts and legal documents with carriers. I analyze invoices, inventory, reports, call detail records, and all other documentation to audit and optimize the client’s entire telecom spent across all of their vendors. I also manage the dispute process, which entails providing all backup research in a legal format and pushing the carrier to correct, and credit errors and discrepancies like in this case. There are many factors that can be analyzed in this case including contractual pricing and discounts, the use of pooling by groups, the removal/addition of features and add-ons, the transfer from older plans to newer, and overall support provided by the carrier’s billing departments and account teams. We can compare the pricing provided to other similarly sized groups and entities as well as across the industry’s best practices from that time period. We can go back several years and gather the billing/invoices, inventory, call detail records, emails and other documentation between the group and the carriers, in order to perform an audit and optimization that will show what the lowest costs should have been had they been done correctly, and show the differences in what was actually billed and why.